8171 Web Portal CNIC Confirmation
Millions of low-income households in Pakistan can get financial aid under the Benazir Income Support Programme (BISP). Eligible women may get an installment of Rs. 13,500 in 2025; however, it is essential that they verify their CNIC by SMS or the 8171 Web Portal. However, a “938 fingerprint issue” that many recipients have experienced during biometric verification has prevented payment collection. Along with new BISP processes for 2025 and other verification techniques, this document describes the problem, its causes, and how to correct it.
You can read more: Rahim Yar Khan District Distribution of BISP 17000 Payment Began With Agents Shop
What is the problem with the 938 fingerprint?
The 938 fingerprint issue occurs when fingerprints at the BISP Tehsil Office or HBL Konnect shop don’t match biometric information kept with NADRA. This error code halts the payment procedure, preventing Rs. 13,500 from being collected until the issue is fixed. Elderly recipients, people who perform a lot of manual labor, and people whose biometric information hasn’t been updated in years are all impacted. The first step in resolving this problem is figuring out what caused it.
| Cause of Error | Solution |
|---|---|
| Faded or worn fingerprints | Update biometric data at NADRA or request face verification |
| Outdated CNIC records | Renew or update CNIC at NADRA |
| Mismatched biometric data in NADRA’s system | Visit NADRA office for correction |
| Technical problems with fingerprint scanners | Try verification on another machine/location |
| Dirty or wet fingers during scanning | Clean and dry hands before scanning |
The 938 Fingerprint Error’s Primary Causes
938 Error Causes and Solutions
• Common causes include faded or worn fingerprints, mismatched biometric data in NADRA’s system, outdated CNIC records, technical issues with fingerprint scanners or software errors, and dirty or wet fingers during scanning.
• These issues lead to a failed verification attempt due to the biometric system’s inability to match identity correctly.
How to Check Your CNIC Using the 8171 Web Portal
8171 Web Portal Reopening Process
• Visit 8171.bisp.gov.pk on your phone or computer.
• Type the captcha code on the page.
• Click “Check” to view eligibility status, payment amount, and collection details.
Other Ways to Verify Your CNIC When the Portal Is Down
8171 Web Portal Offline Confirmation and Payment Status
• BISP Helpline: Call 0800-26477 for direct support.
• HBL Konnect Retailer: Verify biometrics and collect payment on-site.
These alternatives ensure no beneficiary is left waiting during a system outage.
Remedies for the 938 Fingerprint Problem
938 Fingerprint Problem Resolution
• Clean and dry hands before scanning.
• Use another machine at a different location to avoid mismatches.
• Update biometric data at NADRA if fingerprints have faded or changed.
• Request face verification if scans repeatedly fail.
• Ask for manual verification in rare cases where biometric verification is not possible.
You can read more: Verification of BISP 8171 Payment and Receipt of 13500 Payment in Bank Account 2025 Update
| Method | How It Works | Benefits |
|---|---|---|
| Text message 8171. | A 13-digit CNIC should be sent to 8171. | Easy and quick eligibility verification |
| BISP Helpline (0800-26477) | Call and provide CNIC details | Direct support from officials |
| BISP Tehsil Office | Visit with original CNIC for manual verification | Reliable in case of biometric issues |
| HBL Konnect Retailer | Verify biometrics and collect payment on-site | Immediate cash collection with SMS confirmation |
How to Get Rs. 13,500 Once the Fingerprint Issue Is Fixed
Present your original CNIC at the counter, complete the fingerprint or face verification process, and pick up Rs. 13,500 in cash and a receipt to get your BISP Tehsil payment. Present your original CNIC at an HBL Konnect location, finish the biometric verification process there, and get your money back with an SMS confirmation. Service fees are not applied to any BISP payments, and you should notify the BISP hotline right away if you experience any requests.
Requirements for 2025 BISP 8171 Payments
Qualifying for Rs. 13,500 Payment in 2025
• Female BISP beneficiary.
• Poverty Measurement Tool score below 32.
• NSER re-survey completed before June 30, 2025.
• Valid and active CNIC.
• Not a government employee or spouse.
• No recent foreign travel record.
• Failure to meet requirements results in ineligibility.
You can read more: 8171 Web Portal CNIC Verification for 13500 Learn the Detailed Collection Process 2025
Current 2025 BISP Updates
8171 Web Portal Reopening in July 2025
• Maintenance and security upgrades.
• Introduction of improved fingerprint scanning technology.
• Establishment of additional HBL Konnect service points.
• Aim to make the payment process smoother and more accessible.
In conclusion
Resolving the 938 fingerprint problem and completing the 8171 CNIC confirmation process are essential for getting the Rs. 13,500 BISP payment in 2025. Time and effort can be saved by employing other verification techniques and keeping biometric information updated with NADRA. Once the site reopens, recipients will have a quicker, more dependable means to verify eligibility and receive payments as the government works to streamline the procedure.
FAQs
1. What should I do if, when picking up my BISP payment, I encounter the 938 fingerprint issue?
Before scanning, make sure your hands are clean and dry. Update your biometric information at NADRA or ask for face verification if fingerprints haven’t been validated yet.
2. In case the 8171 Web Portal is unavailable, is it possible to verify my eligibility for BISP?
In agreement. For verification and payment collection, you can utilize an HBL Konnect merchant, visit the closest BISP Tehsil Office, call the BISP hotline (0800-26477), or email your 13-digit CNIC to 8171 via SMS.
Q3: Who may receive the 2025 BISP payment of Rs. 13,500?
Women who qualify must be enrolled in the NSER survey, have a valid CNIC, and have a Poverty Measurement Tool (PMT) score of less than 32.